SMS Policy

1. Purpose: This policy outlines the acceptable use of SMS messages to ensure that SMS is used effectively, appropriately, and without risk to Kennedi Madison's reputation.

2. Scope: This policy covers all SMS messages sent on behalf of Kennedi Madison, whether sent from company-owned or personal devices.

3. General Use:

a. SMS should be used primarily for short, essential communications. b. All messages should be clear, concise, and professional in tone. c. Confidential or sensitive information should never be sent via SMS without encryption.

4. Unsolicited Messages:

a. Sending unsolicited SMS messages (spam) is strictly prohibited. b. Recipients should have given clear consent before receiving any promotional or non-essential messages.

5. Privacy and Data Protection:

a. Personal data of recipients should be stored securely and in compliance with data protection regulations. b. SMS recipients should always be given the option to opt-out or unsubscribe from future messages. c. All opt-out requests should be honored promptly.

6. Record Keeping:

a. A record of all sent SMS messages should be kept for at least [specific duration, e.g., "12 months"], including the message content, sender, recipient, and date/time. b. These records should be available for review upon request.

7. Breaches:

a. Any breaches of this policy may result in disciplinary action. b. Should there be any unauthorized or inappropriate use of SMS, it should be reported immediately to [relevant authority, e.g., "the management team"].

8. Review and Updates:

a. This policy will be reviewed annually or as deemed necessary. b. Updates will be communicated to all relevant stakeholders.